FAQ

ORDERS AND SHIPMENTS

• How long will it take for my order to arrive?
  ATIPIKA SOTOGRANDE undertakes to send your order within 48 to 72 business hours from the date of placing the order. From that moment on, the delivery time for shipments to Spain (Peninsula) is 72 hours for standard shipments, and 24 to 48 hours for express shipments. For shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla, the delivery time can take up to a week and a half.

For shipments to the EU, the shipping time may vary from 3 to 6 business days from the order's dispatch. Shipments outside the EU may take between 4 and 10 business days, depending on the destination country.

• Can I cancel my order?
  Orders that have already been shipped cannot be cancelled. If you wish to cancel your order, please send us an email to customerservice@atipikasotogrande.com notifying us of the cancellation of your order and the reason for cancellation, and we will do our best to help you. You can also manually cancel your orders in the order history of your user account. If you do not see the cancellation link, it is probably because we have already prepared and shipped your order.
• Do you ship worldwide?
  ATIPIKA SOTOGRANDE ships worldwide. It is important to note that some international shipments may eventually be subject to the payment of taxes and customs fees. In any case, ATIPIKA SOTOGRANDE undertakes to generate the necessary documentation for customs management, but in no case will it be responsible for any additional costs arising from shipping.
• Where is my order?
  We want you to be able to control your orders at all times. Therefore, when we ship your order, you will receive a confirmation email in which we will provide you with a link to track your order live. You will also be able to see this link in the “My Orders” section of your user account.

If you have any questions or need to provide new information for the delivery of your order, you can contact the warehouse or store number at +34 607992125 .

• What happens if I want to change my delivery address?
  Once your order has been shipped, we unfortunately will not be able to make any address changes. Any address changes after shipping will incur an additional charge of €6.95 which must be paid by bank transfer or PayPal.

If you think you are on time and want to change the shipping information, contact our team by sending an email to hola@atipika.co

• What should I do if I receive a defective item?
  ATIPIKA SOTOGRANDE only sells items in perfect condition, so if, exceptionally, you receive an item in poor condition, please contact us by sending an email to atencionalcliente@atipikasotogrande.com

EXCHANGES AND RETURNS

• What is your return policy?

ATIPIKA SOTOGRANDE accepts changes or returns in the following cases:

– I received the order in poor condition
– I got the wrong size and I would like to change it
– It was a gift and I would like to exchange it for another product.

In any case, it is essential that the products subject to exchange or return are in perfect condition and without obvious signs of use, otherwise no exchange or return can be made. It is your responsibility to provide appropriate packaging to ensure that the items arrive at ATIPIKA SOTOGRANDE in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to make the requested return.

The time period to exchange or return an item is 14 days from the date of delivery of the order.

• What warranty do your items have?

All ATIPIKA SOTOGRANDE items have a 3-month guarantee from the date of delivery of the order. The guarantee will only apply in cases where there is a manufacturing defect, and the damage has not been caused by misuse. ATIPIKA SOTOGRANDE will carefully study whether, in each case, the defect has been caused by misuse of the garments or misuse of washing care.

To request the execution of the guarantee, write us an email to hola@atipika.co and our team will give you further instructions.

GENERAL INFORMATION

• How many languages ​​can be browsed?
  The navigation languages ​​of www.atipika.co are several.

• Do you restock items marked “not available”?
  If an item is out of stock, it will be marked as “temporarily out of stock” and we will try to restock it as soon as possible.
• Is it possible to receive periodic information in my email with the latest news and offers from ATIPIKA SOTOGRANDE?
  Yes. By simply entering your email in the “Newsletter” field you will receive information about the latest news and promotions from ATIPIKA SOTOGRANDE
• Can I unsubscribe from the Atipika Sotogrande Newsletter?
  In any Newsletter you receive, you can unsubscribe by clicking on “I do not want to receive more emails” or “Unsubscribe from this list”.
• How can I make sure that my purchase was successful?
  Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact us by sending an email to hola@atipika.co or calling 607992125.

• Can I know the status of my order?
  Yes, you can see the updated status of your order in real time. To do this, open the shipping confirmation email that we sent you when your order was shipped, and through the tracking number provided and the link that appears in the email, you will be able to track your order in real time.
• Can I remove an item from my order?
  Yes. You can remove unwanted items from the shopping cart as long as you have not completed and paid for the order.